Scale customer operations without scaling headcount
Automate order processing, returns, customer inquiries, and supplier communications. Send AI helps retail businesses deliver exceptional customer experiences efficiently.
Retail & E-commerce
Peak seasons expose
operational limits
Order emails flood in from multiple channels during busy periods. Return requests require manual verification. Customer questions demand immediate responses while managing inventory.
Global e-commerce market value relying on speed.
Customers expect near-instant responses to inquiries.
Time spent coordinating orders and returns manually.
Volume surge during holidays and promotions.
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How we can help
Use Case
Automatically process customer orders from email. Extract product details, quantities, shipping addresses, and special requests. Route orders to fulfillment and trigger confirmation emails instantly.
Challenges
- Orders arrive via email, phone, SMS, and marketplace platforms
- Product variations (size, color, style) complicate accurate extraction
- Peak season volumes surge 10x requiring scalable processing
Business Case
- Reduce order processing time from 30 minutes to under 3 minutes
- Process 5x more orders during Black Friday without additional staff
- Improve customer satisfaction by 35% through instant order confirmation
Discover the Send AI platform
Automatically split bulk order files or supplier packets into individual transactions. Clean up scanned documents and standardize formats before processing.
Learn more
Discover the Send AI platform
Automatically split bulk order files or supplier packets into individual transactions. Clean up scanned documents and standardize formats before processing.
Learn moreIntegrate with the systems you already use
Connect via Email and API, Export in Any Format
Send AI seamlessly integrates with your existing systems through email, direct API or SFTP connections. Export processed data in JSON, XML, Excel, CSV, or TXT to ensure compatibility with any downstream system.
{
edi_reference: {
id: "g67iui9i2d",
content: "INV-9090100",
value: "INV-9090100",
start_offset: 112,
end_offset: 120,
confidence: 0.97,
meta: {
customer_name: "Acme Corp",
customer_id: "CUST-00123"
}
labeled_by: "sendai-finance-v1.2",
created_at: 20250923T12:34:56Z,
}
}| A | B | C | D | |
|---|---|---|---|---|
| 1 | Invoice ID | Date | Amount | Customer |
| 2 | INV-9090100 | 2025-09-23 | €5,240.00 | Acme Corp |
| 3 | INV-9090101 | 2025-09-24 | €3,180.50 | TechCo Ltd |
| 4 | INV-9090102 | 2025-09-25 | €7,425.75 | Global Inc |
| 5 | INV-9090103 | 2025-09-26 | €2,895.25 | StartupXYZ |
| 6 | INV-9090104 | 2025-09-27 | €4,560.00 | Enterprise Co |
Customer Success
Trusted by industry leaders
“We process for some of the biggest names in insurance and trust Send AI to be the basis on which we deliver our service.”
“Every week we add more customers to automatic processing, and every week I see my team getting more breathing room. We're now focusing on the complex work that truly benefits from our expertise.”
Ready to launch?
It's time for your inbox revolution. Start today.
Request a personalized demo and discover how our AI-powered platform can transform your team's performance in days.
Why teams choose Send AI
- Proven in production handling complex, real-world edge cases that break standard demos and automation tools.
- Empowers your key experts with a superior human-in-the-loop interface turning data entry into high-value validation.
- Built for regulated industries like Insurance and Logistics, ensuring full compliance with strict security requirements.
- Rapid time-to-value means you go live in days, not months, avoiding the long implementation cycles of legacy software.
Industry Insights & Best Practices
Download our comprehensive whitepaper covering real-world case studies, implementation strategies, and proven methodologies for achieving operational excellence with AI automation.
Coming Soon
We are currently updating our whitepapers with the latest industry insights. Please check back later.
