Send AI
Transport & Logistics

Automate your transport operations inbox

From Order Entry and Status Updates to CMR archiving, Send AI handles your inbox so your team can focus on moving freight.

Alan
AXA
Gemeente Huizen
DNKM
Melkweg|Fritom
MVR
Odin
DSV
Oxygen
TU Delft
Verbond van Verzekeraars
Alan
AXA
Gemeente Huizen
DNKM
Melkweg|Fritom
MVR
Odin
DSV
Oxygen
TU Delft
Verbond van Verzekeraars

Transport & Logistics

Communication overhead
is crushing margins

Orders arrive via email, phone, and portals. Shipment tracking requires manual entry. Customer inquiries demand immediate responses while dispatchers juggle route optimization.

$9.6T
Global market value

Global logistics market value relying on efficient communication.

< 24hr
Delivery commitment

Customers expect rapid delivery and instant status updates.

40%
Time on coordination

Time spent on manual coordination and data entry.

99.5%
On-time target

On-time delivery target required to maintain key contracts.

48
Inbox
Upload documents

This folder is empty

All email has been processed successfully

Order Processing

Use Case

Automatically extract order details from customer emails including pickup locations, delivery addresses, cargo specifications, and special handling requirements. Route orders to the right department and trigger immediate action.

Challenges

  • Orders arrive via email, EDI, web portals, and phone calls in various formats
  • Multiple languages and regional address formats complicate data extraction
  • Peak season volumes overwhelm manual processing teams

Business Case

  • Reduce order processing time from 15 minutes to under 2 minutes
  • Eliminate data entry errors that cause delivery delays and customer complaints
  • Process 10x more orders during peak season without hiring additional staff

Shipment Tracking

Use Case

Process tracking requests and status updates automatically. Extract shipment numbers, update customers on delivery status, and handle exception notifications without manual intervention.

Challenges

  • Customers reference shipments using their own order numbers, not tracking IDs
  • Status requests arrive 24/7 across email, SMS, and chat channels
  • Multiple shipments per customer make tracking updates complex and time-consuming

Business Case

  • Provide instant tracking updates 24/7 without customer service staff
  • Reduce "Where is my shipment?" calls by 70% through proactive notifications
  • Improve customer satisfaction scores by 25% with real-time transparency

Freight Quotes

Use Case

Respond to quote requests instantly by extracting route details, cargo specifications, and urgency levels. Generate accurate quotes and follow up automatically to close more deals faster.

Challenges

  • Quote requests lack critical details like exact dimensions, weight, and handling needs
  • Manual quoting takes hours while competitors respond in minutes
  • Following up on pending quotes manually leads to lost opportunities

Business Case

  • Respond to quote requests within 5 minutes instead of 4-6 hours
  • Increase quote-to-booking conversion rates by 35% through faster response
  • Automate follow-ups to capture 20% more business from pending quotes
HOW IT WORKS

Discover the Send AI platform

Send AI handles the entire workflow. Automatically classifying, extracting, validating, and routing every request to the right team and system.

Automatically split, rotate, and enhance documents before processing. We handle multi-page PDFs, scanned images, and mixed attachments.

Learn more
Inbox  /  Batch_241126.pdf
Batch_241126.pdf
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Integrations

Integrate with the systems you already use

Transpas TMS
Boltrics
SAP
Microsoft Dynamics
Navision
Afas

Connect via Email and API, Export in Any Format

Send AI seamlessly integrates with your existing systems through email, direct API or SFTP connections. Export processed data in JSON, XML, Excel, CSV, or TXT to ensure compatibility with any downstream system.

{
  edi_reference: {
    id: "g67iui9i2d",
    content: "INV-9090100",
    value: "INV-9090100",
    start_offset: 112,
    end_offset: 120,
    confidence: 0.97,
    meta: {
      customer_name: "Acme Corp",
      customer_id: "CUST-00123"
    }
    labeled_by: "sendai-finance-v1.2",
    created_at: 20250923T12:34:56Z,
  }
}
ABCD
1Invoice IDDateAmountCustomer
2INV-90901002025-09-23€5,240.00Acme Corp
3INV-90901012025-09-24€3,180.50TechCo Ltd
4INV-90901022025-09-25€7,425.75Global Inc
5INV-90901032025-09-26€2,895.25StartupXYZ
6INV-90901042025-09-27€4,560.00Enterprise Co

Customer Success

Trusted by industry leaders

Kristof
OXYGEN logo
We process for some of the biggest names in insurance and trust Send AI to be the basis on which we deliver our service.
Kristof
Lead Business Solutions, Oxygen
1M
Documents per year
<1 day
Reimbursement time
Naomi
MELKWEG|FRITOM logo
Every week we add more customers to automatic processing, and every week I see my team getting more breathing room. We're now focusing on the complex work that truly benefits from our expertise.
Naomi
Order Entry & Customer Service, Melkweg|Fritom
90%
Email orders automated
85%
Straight-through processing

Ready to launch?

It's time for your inbox revolution. Start today.

Request a personalized demo and discover how our AI-powered platform can transform your team's performance in days.

Why teams choose Send AI

  • Proven in production handling complex, real-world edge cases that break standard demos and automation tools.
  • Empowers your key experts with a superior human-in-the-loop interface turning data entry into high-value validation.
  • Built for regulated industries like Insurance and Logistics, ensuring full compliance with strict security requirements.
  • Rapid time-to-value means you go live in days, not months, avoiding the long implementation cycles of legacy software.

Industry Insights & Best Practices

Download our comprehensive whitepaper covering real-world case studies, implementation strategies, and proven methodologies for achieving operational excellence with AI automation.

Coming Soon

We are currently updating our whitepapers with the latest industry insights. Please check back later.

transport industry whitepaper